FILE A COMPLAINT
The REALTOR® Association of Acadiana is responsible for enforcing the REALTOR® Code of Ethics. The Code of Ethics imposes duties above and in addition to those imposed by law or regulation which apply only to real estate professionals who choose to become REALTORS®.
Many difficulties between real estate professionals (whether REALTORS® or not) result from misunderstanding, miscommunication, or lack of adequate communication.
If you have a problem with a real estate professional, you may want to speak with them or with a principal broker in the firm. Open, constructive discussion often resolves questions or differences, eliminating the need for further action.
If, after discussing matters with your real estate professional or principal broker in that firm, you are still not satisfied, you may want to contact the REALTOR® Association of Acadiana. If, after taking these steps, you still feel you have a grievance, you may want to consider filing a complaint.
how to file a complaint
Download the forms below. You will need to review each form carefully, fill them out completely, and email them to REALTOR® Association of Acadiana’s CEO, Susan Holliday, at Susan@RealtorAcadiana.com
The complaint will move to the Grievance Committee. The Grievance Committee shall either move the complaint forward to a full hearing by members of the Professional Standards Committee or can dismiss the complaint. Should the Grievance Committee dismiss the complaint, and appeal can be made to the Board of Directors.
The complaint will then be heard by selected members of the Professional Standards Committee.
A ruling will then be made by the Professional Standards Committee. If there is a belief the process was seriously flawed to the extent you were denied a full and fair hearing, there are appellate procedures that can be involved. The fact that a hearing panel found no violation is not appealable.
The REALTOR® Association of Acadiana is here to listen and guide you through any grievance you may have with a member of its association. Remember, before filing an ethics complaint, make reasonable efforts to communicate with your real estate professional or a broker in the firm. If these efforts are not fruitful, the RAA can give you the procedures and forms necessary to file an ethics complaint.